First Mover, Teletech moves in!

It’s final. TeleTech Holdings Inc., one of the biggest customer management service providers operating in the country, has finally signed a memorandum of agreement with the city of Dumaguete as the first company to avail of the first mover incentive, a local ordinance specifically favoring the call center industry.

TeleTech Executive Director Craig Reines signed the agreement on behalf of TeleTech with Mayor Agustin Perdices signing for the City of Dumaguete. The MOA signing was held yesterday, November 14 at the City Hall in the presence of Governor George Arnaiz, the E-Services Council, city government and other officials from various national government agencies.

As it is, the call center industry has now become one of the country’s biggest providers of outsourced services, that is why the Province of Oriental Negros and the City of Dumaguete have pushed for call centers to invest here in the last two years.

The agreement allows the company three years of operation with no competition from other companies with businesses of similar nature. Teletech will initially hold office at the second and third floors of the DCDB Bldg., located along Dr. V. Locsin and Cervantes Streets, this city.